IBM and Microsoft announced Imagine Enterprise, a platform for building, running and governing AI agents in industry-specific business processes. The initial frameworks cover financial services, insurance and retail.
IBM Consulting contributes more than 6,000 agents and assets from its delivery platform. Microsoft supplies cloud, data, identity and security technologies. The offer includes engineering support for qualifying engagements, with options for managed implementations and self-management.
For a business, connecting an agent to company systems creates practical questions about which data it can read, which actions it can take and how those actions are recorded. The platform includes controls and monitoring intended to address those needs.
The companies describe the platform as a way to connect existing systems and adapt prebuilt components. Its value for an individual organisation will depend on the process chosen, integration work and the reliability of the resulting service.
